Established in 1984 Thomson Digital Image (TDI) was one of the pioneers in computer graphics alongside companies like Wavefront, Alias and Softimage.

I joined the company in 1988 and in 1989 the company decided to build a new 3D modeling tool that would replace their existing polygon-based modeler. The new tool would be using surface-based modeling like NURBS and Bezier curves to create more realistic objects. One of the main challenges that the team faced was how to provide these functionalities in an intuitive way to our end users who were graphical artists.

I managed a team of 5 people that created all the mathematical models and then translated them into software to run on Silicon Graphics IRIX workstation. The team worked over a two-year period to complete all the functionality planned through programmed releases until the acquisition of the company by Silicon Graphics

• If you want to know a bit more about Explore and 3Design here is a few links to follow:
• TDI Explore Review
• 3D history in French
• A rare screen shoot of 3Design
• Truth be told it has been serveral years since this great modeling tool was created and there are not many screenshots of it available.

The communication service provider started operations on 23 January 2000, bringing for the first-time concurrence on the long-distance and international phone service.

My objective as the project manager for the CRM part of the Capgemini contract was to design and implement the Clarify CRM solution for the operation and to ensure that it was operational on the 23rd of January when the operator went live.

The major challenge that we faced was that the project started in September which left us about 3 months to design and implement the CRM solution so that it was fully functional for the operator’s launch.

To achieve this, we decided to leverage assets that we had from my last two Clarify projects. Consequently, we were able to deliver the solution in December for acceptance by the operator.

The client had decided to completely redo their customer management eco system by leveraging PeopleSoft as the CRM solution, Netonomy as their web front end and using WebMethods as the integration layer

• As the project manager I oversaw a team of 30+ consultants that worked with the CSP’s business owners to:
  • Design the CRM/BPM solution in collaboration with the CSP’s technical teams.
  • Design the solution architecture.
  • Re-engineer their existing business processes to leverage the out of the box capabilities of the solution.
  • Define the project planning and the transformation plan.
  • Estimate the effort and costs for each of the transformation phases.

The communication service provider wished to create an Over The Top (OTT) enabling platform that could provide the full stack of functionality that was needed for content providers.

• As the solution architect I worked with my German colleaques and the client's team to:
  • Analyse the Enabling platform to identify the value proposition for the different components of the platform.
  • Define the high level architecture and its components to be implemented for the client main OTT platform and subsidiary companies. (Billing, Payment, Advertising, Identity management, User insight, ...)
  • Assist the CSP business owner to present the solution to their management for inclusion the 5-year plan of the operator.

Reliance Jio was launched in 2016 to empower every Indian with affordable access to a digital life—a gateway to the world—enabled with the world’s best digital technologies.

Before Jio’s launch, India ranked 155th in mobile data consumption. In less than a year after Jio’s launch, India catapulted to number ONE in the world in mobile broadband data consumption.

Today, Jio is the largest operator in India and the 2nd largest single-country operator in the world, offering services such as connectivity, fiber, mobile devices, apps, and business solutions.

In 2012 Reliance Industries Limited asked Capgemini to help them build a radically different customer experience from what existed in India. Capgemini used the new customer experience modules of Communication Transformation Platform (CTP), called Customer Journey, to build this new approach to customer relationship management.

As the project manager, starting in 2012 and through the following year, my team of business and IT consultants worked on site to adapt the framework to the Indian market and its associated regulations.

Once the customer journeys were finalized the team then worked with Reliance to build the business process and document the requirements that would support this new way of working. These were then used as input for the system integrator that was chosen to build the JIO IT.

Work in progress